Frequently Asked Questions
1
Where is SÉRÈNE made?
All SÉRÈNE products are crafted in Switzerland using precision biotech and rare alpine botanicals — formulated specifically for the Gulf’s dry and demanding climate. All our products are officially registered with Dubai Municipality, EU and Swiss Compliant.
2
Is SÉRÈNE suitable for sensitive skin?
Yes. Our formulations are dermatologically tested and free from harsh ingredients. However, we always recommend a patch test before trying any new product.
3
Are your products cruelty-free and vegan?
Yes. SÉRÈNE is proudly cruelty-free and offers vegan-friendly formulations wherever possible. We also use FSC-certified packaging and sustainable actives.
4
How do I know which products are right for me?
Take our Tailored Beauty Quiz to receive a personalized routine based on your skin’s needs. It’s fast, science-backed, and completely free.
5
Can I return a product if I change my mind?
We accept returns within 7 days, as long as the item is unopened and unused. For hygiene reasons, we cannot accept opened skincare items. Please review our Returns Policy for full details.
6
Do you ship outside the UAE?
We now ship worldwide and Checkout only in AED. Please check our shipping policy for more information.
7
Are your products safe during pregnancy?
We always recommend consulting your physician before introducing new products during pregnancy or breastfeeding.
8
I’m interested in distributing SÉRÈNE in my country — who should I contact?
We welcome partnership inquiries from select distributors and retail partners across the GCC and beyond. If you’re interested in representing SÉRÈNE in your market, please reach out to us at partnerships@serenesuisse.com with your company profile.